Business data for Southwest Airlines: In , a plan was made to connect the Texas Triangle Houston — Dallas — Fort Worth — San Antonio with a privately financed high speed train system that would quickly take passengers from one city to the next. Van de Ven named as the airline's Chief Operating Officer. Herb Kelleher Rollin King J. Securities and Exchange Commission.
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The new facilities house hour coordination and maintenance operations, customer support and services, and training. The project was completed in late , with occupancy beginning in On June 2, , Southwest broke ground on its new office and training facility known as Wings. The newest addition to the corporate campus is composed of a , square foot six story office building, and , square foot adjoining structure called the LEAD Leadership Education and Aircrew Development Center which serves as the new pilot training facility.
It is designed to be expanded to accommodate up to 26 simulator bays. The building opened on April 3, . As of June 30, , Southwest Airlines has 57, active fulltime equivalent employees.
In July , Herb Kelleher resigned his position as Chairman. Nealon named as President and Michael G. Van de Ven named as the airline's Chief Operating Officer. Southwest employees are generally members of a union. Southwest has been a major inspiration to other low-cost carriers, and its business model has been repeated many times around the world. The competitive strategy combines high level of employee and aircraft productivity with low unit costs by reducing aircraft turn around time particularly at the gate.
Southwest has fought against the development of a high-speed rail system in Texas. In , a plan was made to connect the Texas Triangle Houston — Dallas — Fort Worth — San Antonio with a privately financed high speed train system that would quickly take passengers from one city to the next. Southwest Airlines, with the help of lobbyists, created legal barriers to prohibit the consortium from moving forward and the entire project was eventually scuttled in , when the State of Texas withdrew the franchise.
As of September , Southwest Airlines operates the following aircraft: Since its inception Southwest Airlines has almost exclusively operated Boeing aircraft except for a brief period when it leased and flew some Boeing aircraft. Southwest is the world's largest operator of the Boeing , and was the launch customer of the , , , and MAX 8. Southwest Airlines is also poised to be the launch customer for the MAX 7.
Southwest added the Boeing to its fleet on December 17, Southwest added the Boeing to its fleet on April 11, The aircraft has seats, 32 more than the former largest s in Southwest's fleet. However, Southwest elected not to integrate them into its fleet and currently leases them to Delta Air Lines. The first delivery is expected in The airline was also the first in North America to operate the aircraft on scheduled revenue passenger flights, which began October 1, On March 13, , Southwest Airlines took delivery of the 10,th Boeing , setting the Guinness World Record for Boeing which started producing the in January This beat the previous record of 5, set back in This will be flown under tail number NM.
There is a special registration plate commemorating the milestone inside the L1 door. Southwest's original primary livery was "Desert Gold" Gold, Red and Orange, with pinstripes of white separating each section of color. The word Southwest appeared in white on the gold portion of the tail. On the original three s, from June , on the left side of the aircraft, the word Southwest was placed along the upper rear portion of the fuselage, with the word Airlines painted on the tail N21SW.
On the right side, the word Southwest was on the tail, but also had the word Airlines painted on the upper rear portion of the fuselage. This was later revised to simply include "Southwest" on both sides of the tail. The airline's Boeing s, operated briefly in the late s and early s, featured other variations on the livery; one was painted in a shade of ochre instead of gold with stylized titles on the forward fuselage and an "S" logo on the tail, while others bore the standard livery albeit in metallic gold with the word "Southwest" moved from the tail to the forward fuselage.
Southwest introduced the canyon blue livery on January 16, , the first primary livery change in Southwest's thenyear history. Spirit One was the first aircraft painted in the canyon blue fleet color scheme.
The second livery replaces the former primary color, "Desert Gold", with "Canyon Blue" and changes the Southwest text and pinstripes to gold. The orange and red stripes continued to be used. The pinstripe along the aircraft was drawn in a more curved pattern instead of the straight horizontal line separating the colors in the original. For aircraft equipped with blended winglets, the blended winglets were painted to include the text Southwest.
Kelleher NHK and NSW, the final aircraft delivered from Boeing in the original livery, now repainted to Heart , which are Boeing — aircraft, retained a simplified version of the original "Desert Gold" livery. The orange stripe on the tail is changed to yellow; both the red and yellow stripes are now enlarged in reverse pattern; and the belly of the aircraft is now in blue and features a heart, which has been a symbol for Southwest during its year history.
Additionally, the pinstripes are changed to a silver-gray; and the Southwest text, now white, has been moved to the front of the fuselage. Lettering is in a font custom designed by Monotype, Southwest Sans. The web address was moved from the winglets to the engines. Some Southwest aircraft feature special liveries or are named with special decals. Southwest gives these aircraft special names, usually ending in "One. Subsequent special liveries featured tails painted with the canyon blue livery, with all earlier specials repainted with the Spirit livery tail.
Aircraft painted in special liveries have white painted winglets. Missouri One was the first special livery to feature a modified version of the Heart tail design, with the red and yellow ribbons shrunk in order to fit the Southwest wordmark as it is too large to be used on the fuselage as on other aircraft. Previous special livery aircraft are currently being repainted with the new tail design. Free alcoholic drinks are offered on popular holidays such as Valentine's Day and Halloween, provided the passenger is at least Southwest has complimentary pretzels on all flights, and most flights have free Nabisco snacks.
Southwest is known for colorful boarding announcements and crews that burst out in song, which is quite popular among passengers. Southwest maintains excellent customer satisfaction ratings; according to the Department of Transportation DOT Southwest ranks number one lowest number of complaints of all U. Southwest Airlines has consistently received the fewest ratio of complaints per passengers boarded of all major U. Prior to , Southwest boarded passengers by grouping the passengers into three groups, labeled A, B and C.
Passengers would line up at their specified letter and board. In , Southwest modified their boarding procedure by introducing a number. Each passenger receives a letter A, B or C and a number 1 through Passengers line up in numerical order within each letter group and choose any open seat on the aircraft as part of Southwest's open seating policy.
All Southwest Airlines aircraft are equipped with Wi-Fi , free streaming live television, and movies on demand for a fee. After completing a testing phase that began in February , Southwest announced on August 21, that it would begin rolling out in-flight Wi-Fi Internet connectivity via Global Eagle Entertainment's satellite-broadband based product.
Southwest began adding Wi-Fi to its aircraft in the first quarter of The airline began testing streaming live television in the summer of and video on demand in January On January 17, , Southwest introduced a plan to retrofit its fleet with a new interior. Improvements include a modern cabin design, lighter and more comfortable seats made of eco-friendly products, increased under-seat space, new netted seatback pockets to provide more knee room, a new fixed-wing headrest and improved ergonomics.
All Boeing s and s have the Evolve Interior. All Boeing s have the Boeing Sky Interior, which features sculpted sidewalls and redesigned window housings, along with increased headroom and LED mood lighting. On June 20, , Southwest introduced its newest interior, called the Heart Interior. It includes the widest seat to fit a Boeing that provides additional space for passengers and also includes a new galley.
Southwest first began to offer a frequent-flyer program on June 20, , calling it The Company Club. Unlike many competitors' programs that were based on miles flown, The Company Club credited for trips flown regardless of distance.
The original Rapid Rewards program offered one credit per one-way flight from an origin to a destination including any stops or connections on Southwest Airlines. When 16 credits were accumulated in a month period, Southwest awarded one free round-trip ticket that was valid for 12 months.
On March 1, , Rapid Rewards changed to a points system based on ticket cost. Members earn and redeem points based on a three-tier fare scale multiplier and the cost of the ticket. Changes also included no blackout dates , seat restrictions or expiring credits. It also adds more options to use points.
Southwest Vacations is the vacation package provider for Southwest Airlines. Southwest Airlines accidents and incidents include three deaths: Southwest has had eight accidents, including two aircraft hull losses. The airline was considered among the ten safest in the world in On June 22, , a March 25 recording of an in-flight transmission of Southwest pilot Captain James Taylor apparently unintentionally broadcasting a conversation with his first officer was released to the press.
The conversation was peppered with foul language directed at gay, overweight, and older flight attendants. According to Southwest, the pilot was reprimanded and temporarily suspended without pay and received diversity education before being reinstated. Captain Taylor also sent an e-mail apology to all of Southwest's employees, especially the crew members who were criticized.
On September 26, , a woman was removed from a Southwest flight after claiming to have a life-threatening allergy to dogs, two of which were present on the aircraft with one being a certified service animal, and having to be removed by law enforcement after failing to follow the instructions of airline staff. After learning about the woman's allergy, Southwest employees requested that she prove her condition with the correct documentation. When she failed to do so, staff asked her to exit the aircraft multiple times.
She refused, which prompted law enforcement to step in and remove the passenger. The interactions between the woman and the officers were recorded and posted online to many social media platforms, and gained much attention. On December 29, , a family was kicked off a flight from Chicago Midway Airport to Santa Ana, California because of an unconfirmed lice accusation. The family did not have lice after all, and was rebooked on the next flight.
From Wikipedia, the free encyclopedia. For other uses, see Southwest Airlines disambiguation. History of Southwest Airlines. This section needs additional citations for verification. Please help improve this article by adding citations to reliable sources.
Unsourced material may be challenged and removed. July Learn how and when to remove this template message. List of Southwest Airlines destinations. Dallas-Fort Worth portal Companies portal Aviation portal. Securities and Exchange Commission. Archived from the original on August 18, Retrieved January 6, More than 38 years ago, Rollin King and Herb Kelleher got together to start a different kind of airline. Retrieved June 1, March 15, Air Southwest Co.
Archived from the original on May 3, Retrieved May 2, Retrieved November 15, Archived from the original on October 3, Retrieved October 7, Retrieved on February 18, Retrieved December 19, Retrieved April 3, Retrieved January 10, Retrieved August 22, Cornell University Press, Ithaca.
Value Creation in Travel Distribution, https: Retrieved April 18, Retrieved August 7, Retrieved August 28, Retrieved June 10, Archived from the original on October 29, Retrieved July 29, The Dallas Morning News. Archived from the original on October 17, Com Nuts About Southwest". Retrieved October 27, Retrieved May 15, Retrieved September 24, Retrieved January 25, Archived from the original on November 16, Retrieved October 5, Archived from the original on January 17, Retrieved January 26, Retrieved August 29, We'll take the large".
Retrieved January 3, Archived from the original on September 11,
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