Advice to Management - Get better management, the current folks is not worth it. With over ,, salaries collected from other jobs and employees, we use one of the biggest salary databases in the world to inform these estimates. Additionally, users pay, in most cases, for a protection plan to protect the company's dishes and other equipment, such as DVRs and receivers, from damage. Those that subscribe to the service have access not to just dozens of channels, but rather hundreds of channels. They are not a bad company. The company's service is based off the use of broadcast satellite.
My DIRECTV Back My DIRECTV ; the follow DIRECTV features are not available with the TiVo HD DVR: Whole-Home DVR service, DIRECTV iPad App remove control and live TV streaming functionality, DIRECTV CINEMA (satellite downloads), YouTube on TV, 3D, and GameSearch. For Restart to work, show must be airing for at least 2 minutes. Visit.
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You have to be willing to be mindless and annoying. Again this is Directv's fault for allowing little deviation from those robotic scripts. Forget about using your intellect or discretion. You are mandated to read from generalized scripts that sometimes make you appear stupid to your customer or like you are not listening. Jones calls and tells you that she's had a snowy screen ever since her dog sat on her remote.
You must ignore the apparent root cause, "button pressed on remote" and start with asking Ms. Jones to make sure that the cables running from the receiver to the television are not loose. Jones will get annoyed because she feels that you did not listen to her since you want her to check the cables first, rather than start with the remote.
And even if you feel that a customer needs to do a specific thing to resolve their issue, if it is not on the robotic script you are required to read, you are forbidden from mentioning it. The customer must remain frustrated or you might get a warning. So while Directv cares about keeping their customers, they don't care enough to release us from having to be robots and give them more human-like, customized service that might actually make the customer happy instead of annoyed.
And this is why the customers start screaming in frustration. First of all I just want to say that my issues are more with the Work at Home Directv program than with Asurion as a company. They are not a bad company. Neither is Directv but their customer service guidelines have got to be changed.
Then not only would the employees be happier but the customers too. They also need to admit to themselves that 11 minutes on a technical trouble shooting calls where many customers are elderly i. And finally, get rid of all of those "musts" that we get graded down for if we don't do.
Jones is not going to think Directv is great if I've said her name 3 times but have aggravated her by appearing to have ignored the root cause of her issue and had her take unnecessary steps to not resolve it. Do not be lured into the "work at home" temptation unless you have emotions of steel and don't mind annoying customers or pushing them off the phone in a jiffy, and are a person that hardly ever feels annoyed or stressed.
Even though you are safe in your house physically, emotionally you are on the front lines of a hopeless battle. I know you can't help Directv's impossible guidelines but please stop giving out so many warnings on performance.
We all know these are ridiculous standards to be held up to for the average human. I know you are worried about losing the contract with Directv but stress only makes them less productive. They are doing the best they can for very little money trying to achieve what is basically impossible to achieve. Asurion is built on strong ideals based in southern hospitality and integrity. Brand new call center, nice ergonomic desks and equipment, NO sales, decent benefits and good pay.
The very core values that made this company a success are not being followed. Work-life balance is stress filled and toxic unless you are one of the few who found their place in the growth happening. If you are coming into this company at a lower position than you are looking for, you will NOT be happy. They work very hard to only be asked for more or different results so, they are not happy.
If your client NEEDS you to show them how to provide award-winning customer service, have the balls to draw line in the sand and tell the client how it should be done. Don't buy technology designed for one environment and instead of playing to its strengths - force it to fit into another.
Don't hire talented people who's skill set is in one area and force them to be judged on a unrelated metrics for advancement, while you hire unskilled disposal people. One direction, one team, no egos - just good old southern hospitality.
Thank you for your review. While you are no longer with Asurion, we are sorry that your employment experience did not meet your expectations. It only works with a SWM dish.
Yoi get the receiver and 2 remotes. The remotes are used and show signs of wear. One is slightly discolored but again they both work. The receiver works as well. Up to three C41Ws can be used with a single video bridge. Connects to your coaxial cable and provides a secure wireless link. Still has alot if the factory pastic on it Works great.
All required power and coaxial cables are included. This is 4X the space of the drive normally found in the DirecTV boxes. You will need to call DirecTV to get a receiver Card for this box. Like new condition, non-smoking household. Cosmetically it appears as new. Includes remote and new power cord. In great working condition. Lower 48 states only. The hr54 and h25 Receiver. Guaranteed by Thu, Sep All you need is your receiver and cable. Used receiver but works great.
Includes power cord and remote. This unit is the only way to view it! Includes the C, power supply and remote. Everything you need to get them to work and set up. Also have power cords for both. Please message with any questions thanks. You May Also Like. Got one to sell? Custom Bundle see all. Hard Drive Capacity see all. Modified Item see all. Guaranteed Delivery see all. New other see details. For parts or not working. Please provide a valid price range.
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NFL Sunday Ticket games start Sept 9th. Sign up for DIRECTV today! DIRECTV offers the best TV experience at home, streaming on the go, and at your local sports bar. Jun 26, · "This Applies Only to the Directv Work at Home Program" Star Star Star Star Star. Work/Life Balance. Culture & Values. First of all I just want to say that my issues are more with the Work at Home Directv program than with Asurion as a company. They are not a bad company. Brand new call center, nice ergonomic desks and equipment, NO Author: Former Employee - Directv Work At Home Customer Care Representative. DIRECTV Genie, available only from DIRECTV, is a state-of-the-art HD DVR that lets you enjoy full HD DVR service in every room of your home - without needing a separate receiver DVR in every room.